Cancellation of the order made between 14 and 8 days prior to the date of check-in results in a $50 cancellation fee.

Cancellations of orders made between 7 and 1 day before date of check-in result in a penalty of one night’s stay fee. This is charged at the maximum price for a night’s stay.

In case of cancellation on the date of check-in or non-appearance at the apartment at the dates of the approved order, all charges paid for the requested services will not be refunded.

Deposits for airport transfers and interpreting services are fully refunded if cancelled any time before the check-in date. If these services are cancelled on the date of check in or after the check-in date, a refund will not be issued.

Visa support fees will not be refunded if the apartment reservation is cancelled at any time for any reason whatsoever. Cancellation of the order after receiving an invitation letter results in a penalty of one night’s stay fee at a maximum price.

In case of any damage caused by the customer or his guests to the apartment’s interior during the time of the customer’s stay at the apartment, the compensation for such damage is covered by the customer.