Policies
Terms and conditions
- Welcome To Russia (hereinafter referred to as COMPANY and/or Welcome To Russia),
is a Russian owned and managed company with representative offices in Moscow, Russia.
The user of this site is hereinafter referred to as USER.
- The USER's access to the site and its use is subject to the following terms and
conditions and all applicable laws. By accessing and browsing the site, you accept,
without limitation or qualification, the Terms and Conditions and acknowledge that
any other agreements between the USER and the COMPANY are superseded and of no force
or effect.
- The USER should assume that everything the USER sees or reads on the site is copyrighted
and may not be used except for as provided in these Terms and Conditions or in the
site text without the written permission of the COMPANY unless otherwise noted.
The COMPANY neither warrants nor represents that your use of materials displayed
on the Site will not infringe rights of third parties not owned by or affiliated
with the COMPANY.
- The COMPANY hopes that the USER will find this website useful and reliable; however,
the COMPANY cannot guarantee the following: that the content or other information
provided through the service will always be accurate or up-to-date, that any of
the functions of the service will always be error-free, although the COMPANY aims
to do its best to provide the most accurate information as possible. If the USER
sees errors on this website, please contact us right away.
- The USER's use of and browsing in the site are at the USER's own risk. Neither the
COMPANY, any of its agencies, nor any other party involved in creating, producing,
or delivering the site is liable for any direct, incidental, consequential, indirect,
or punitive damages arising out of the USER's access to, or use of the site. Without
limiting the foregoing, everything on the Site is provided to you \
"AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITIED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR NONINFRINGEMENT.Please note that some jurisdictions
may not allow the exclusion of implied warranties, so some of the above exclusions
may not apply to the USER. The COMPANY also assumes no responsibility, and shall
not be liable for, any damages to, or viruses that may infect the USER's computer
equipment or other property on account of the USER's access to, use of, or browsing
in the site or the USER downloading of any materials, data, text, images, video,
or audio from the Site.
- Any communication or material that the USER transmits to the site by electronic
mail or otherwise, excluding personal or credit card information but including any
data, questions, comments, suggestions will be treated as non-confidential and nonproprietary.
Anything you transmit or post becomes the property of the COMPANY or its affiliates
and may be used for any purpose except for reproduction, disclosure, transmission,
publication, broadcasting and posting. Furthermore, the COMPANY is free to use any
ideas, concepts, know-how, or techniques contained in any communication the USER
sends to the site for any purpose whatsoever including, but not limited to, developing,
manufacturing and marketing products using such information.
- Images of people, places, and products displayed on the site are either the property
of, or used with permission by, the COMPANY. The use of these images by the USER,
or anyone else authorized by the USER, is prohibited unless specifically permitted
by these Terms and Conditions or specific permission provided elsewhere on the site.
Any unauthorized use of the images may violate copyright laws, trademark laws, the
laws of privacy and publicity, and communications regulations and statutes.
- The trademarks, logos, and service marks (collectively the "Trademarks") displayed
on the site are registered by common law Trademarks of the COMPANY and others. Nothing
contained on the Site should be construed as granting, by implication or otherwise,
any license or right to use any Trademark displayed on the site without the written
permission of the COMPANY or such third party that may own the Trademarks displayed
on the Site. The USER's use of the Trademarks displayed on the site, or any other
content on the site, is strictly prohibited. The USER is also advised that the COMPANY
will aggressively enforce its intellectual property rights to the fullest extent
of the law, including the seeking of criminal prosecution.
- This website contains links to another websites. The COMPANY is not responsible
for the content, privacy practices, or accuracy of: opinions expressed in or any
other aspects of such websites. Such websites are not investigated, monitored, or
checked for accuracy or completeness by the COMPANY.
- All information contained on the COMPANY's website, has been compiled from up to
date details and the COMPANY has taken care to ensure its accuracy. There may however
be occasions when an advertised facility is either modified or unavailable. Such
situations may be dictated by certain circumstances, necessity for maintenance,
local construction work, water shortages, adverse weather, fuel shortages, power
cuts, and other circumstances beyond the COMPANY's control. If the COMPANY is advised
of this, the COMPANY will of course inform the USER as soon as possible, but the
COMPANY cannot be held liable in such circumstances.
- The hotel or property is booked for normal holiday or business travel use only.
The number of occupants must not exceed the maximum occupancy as stated on the COMPANY's
site, unless prior permission is given for a baby cot or similar. Pets/animals are
not allowed except for by prior consent of the owners/operators. The USER should
ensure that on vacating the property or hotel the accommodation is left as the USER
found it, clean and tidy, with no personal belongings, food, groceries, refuse/rubbish
etc. left.
- For vacation apartments, the typical rental period is from 1:00 PM on the day of
the USER's arrival until 11:30AM on the day of departure (for Moscow apartments
2:00 PM until 12:00 noon). Any variation of this time is by prior arrangement only.
Please leave the property, and all kitchen equipment clean and tidy with the inventory
complete. Should the USER fail to do so and extra cleaners are employed or items
of the inventory replaced, the USER will be held liable for all such costs incurred.
The USER understands and accepts this.
- Conduct. All visitors are required to conduct themselves in a manner, which is acceptable
for the both - the local management company and fellow visitors. Disruptive behavior
caused by loud music and/or late night/early morning rowdiness will not be tolerated.
Failure to comply with this request will result in the USER being ejected from the
property without notice. The USER understands and accepts this.
- Cancellation by the USER. Notice of cancellation must be made in writing to the
COMPANY. Cancellations are stated to the cancellation fees as stated in these Terms
and Conditions.
- The property is reserved only for the number of people stated in the reservation
form. Extra person is allowed only with the COMPANY's permission. It is the USER's
responsibility to ensure that all his or her documentation is in order. Please check
it carefully. There may be an extra charge if the number of people staying at the
property exceeds 4. This is usually equal to 10 euro extra per person.
- Accommodation Availability. All accommodation offered is subject to availability
at the time of booking. If for any reason the accommodation originally reserved
is not available, the COMPANY undertakes to provide alternative accommodation of
a similar standard. The USER understands and accepts this. If a hotel accommodation
that was offered and paid for is unavailable, the COMPANY will offer alternative
accommodation or a full refund on request usually within 2 days of submitting the
USER's order.
- Accommodation prices. The COMPANY strives to offer its customers (the USER) competitive
rates for hotel, bed and breakfast and apartment accommodation. In some cases, this
can result in a discount of up to 50% off the listed rack rates. In other cases
and especially when working with former State owned hotels with local management
and many of the smaller bed and breakfasts, rates change frequently and prices may
be below and in some cases above rack rates due to price fluctuation. This being
said, the prices listed on the COMPANY's Site will usually still be competitive
when compared to other available prices. If prices are above rack rates, the difference
in price is considered a service fee for reserving the hotel (most of the hotels
are extremely hard if not impossible for the USER to book themselves). The USER
understands and accepts this.
- The COMPANY may at any time revise these Terms and Conditions by updating this posting.
The USER is bound by any such revisions and should therefore periodically visit
this page to review the then current Terms and Conditions to which the USER is bound.
- Immediate Check-In at hotels. The COMPANY requests that hotels do their utmost to
facilitate immediate check-in for its travelers, however, this is not guaranteed.
Most hotels allow check-in to take place during the mid-afternoon. Usual check in
time is 1:00 PM and check out is 12:00 PM. Should the USER choose to have his or
her room ready for immediate check-in, the COMPANY can arrange this for an additional
charge. Please contact the COMPANY for details and prices.
- Travel Insurance, which provides cancellation coverage, medical coverage and protection
against lost or damaged luggage, is not included in the prices of the COMPANY and
is strongly recommended. For more information on obtaining travel insurance, see
the Travel Insurance page of this site.
- Claims and Refunds: Refunds are not made for any missed services except for verifiable
extenuating circumstances. Please see our Limits on the COMPANY's Responsibility
on this page. For verifiable claims to be considered, they must be received in writing
within 30 days of the termination of the program and be accompanied by supporting
documentation and/or a statement from the Operating Company verifying the claim.
Any adjustment considered will be based on the actual price of the services involved
and not on a per diem basis. Adjustments will not be made for unused sightseeing
trips or meals. The COMPANY will not accept any liability for any claims that are
not received within 30 days of the termination of a travel program. All claims for
days missed while traveling should be made in writing within 30 days of the termination
of the program.
- Limits on the COMPANY's Responsibility. The COMPANY, its employees, shareholders,
officers, directors, successors, agents and assigns (collectively the COMPANY),
do not own or operate any entity which is to or does provide goods or services for
your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise),
hotel and other lodging accommodations, restaurant, ground handling and other services
from various independent suppliers. The COMPANY is independent contractor. In addition,
the COMPANY is not responsible for the personal belongings and valuables of the
USER or guests’ of the USER left in hotel rooms or apartments arranged for the USER
or guests’ of the USER by the COMPANY. The USER accepts that he or she is responsible
for all of his or her own personal belongings and valuables throughout the stay
and will not hold the COMPANY liable in case of theft or damage.
- As a result the COMPANY is not liable for any negligent or willful act of any such
person or entity or of any third person. The USER understands and agrees to this.
The USER also agrees not to seek damages for any reason whatsoever from the COMPANY.
- In addition and without limitation, the COMPANY is not responsible for any injury,
loss, death, inconvenience, delay or damage to personal property in connection with
the provision of any goods or services whether resulting from but not limited to
acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection
or revolt, animals, strikes or other labor activities, criminal or terrorist activities
of any kind, overbooking or downgrading of services, food poisoning, mechanical
or other failure of aircraft or other means of transportation or for failure of
any transportation mechanism to arrive or depart on time.
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, THE USER HEREBY WAIVES, DISCLAIMS
AND RELEASES THE COMPANY, ITS SUBSIDIARIES, PARENTS AND AFFILIATES, AND THEIR RESPECTIVE
OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS, FROM ALL CLAIMS
OF ANY KIND (SPECIFICALLY INCLUDING ANY AND ALL CLAIMS FOR ACTUAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES, ATTORNEYS' FEES AND COSTS, OR CLAIMS FOR INTEREST,
EVEN IF THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RELATED TO,
OR ARISING FROM, DIRECTLY OR INDIRECTLY, THE USERS ACCESS TO (OR INABILITY TO ACCESS)
THIS SITE OR THE USE OF ANY INFORMATION, FEATURES, MATERIAL OR SERVICES CONTAINED
THEREIN. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THIS SITE IS PROVIDED TO
YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE OR NON-INFRINGEMENT.
THE COMPANY'S TOTAL LIABILITY UNDER THIS AGREEMENT SHALL BE STRICTLY LIMITED TO
THE MINIMUM AMOUNT ALLOWED BY APPLICABLE LAW, AND UNDER NO CIRCUMSTANCES SHALL THE
COMPANY'S TOTAL LIABILITY EXCEED FIVE US DOLLARS ($5.00). THIS LIMITATION IS THE
COMPANY'S CUMULATIVE TOTAL LIABILITY FOR ANY AND ALL LIABILITY TO YOU OR ANY OTHER
PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS, DEMANDS OR ACTIONS ARISING
OUT OF OR RELATING TO THIS AGREEMENT, THIS SITE, OR ANY INFORMATION OR MATERIALS
ACCESSIBLE ON OR FROM THIS SITE.
- There are certain inherent risks in adventure travel and travel to Russia and the
former Soviet Union in general. These include, but are not limited to, risks of
white water rafting, kayaking and rafting (for example dangers of rapidly moving
water, rocks and other submerged objects, hypothermia, etc), horseback riding, (for
example, unpredictable behavior by the horses, being spooked, etc) hiking, walking
safaris, downhill or cross country skiing, (for example, equipment failures, ice
or other trail obstructions) and in all trips dangers of animals, inaccessibility
to medical attention and difficulty in evacuation from remote locations in the case
of a medical emergency. The USER assumes all such risks with regard to these possibilities.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, THE COMPANY DOES NOT REPRESENT
OR WARRANT THAT TRAVEL TO SUCH DESTINATIONS IS SAFE, ADVISABLE OR WITHOUT RISK,
AND IS NOT LIABLE FOR ANY DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH
DESTINATIONS.
- Travel Advisories. It is the responsibility of the USER to become informed about
the most current travel advisories and warnings by referring to the U.S. Department
of State's travel website at www.travel.state.gov or by phone at 1-888-407-4747.
In the event of an active Department of State Travel Warning against travel to the
specific destinations location(s) of the trip, should the USER still choose to travel,
notwithstanding any travel advisory or warning, the USER assumes all risk of personal
injury, death or property damage that may arise out of the events like those advised
or warned against.
- Arbitration Agreement: Any controversy or claim arising out of or relating in any
way to these Terms and Conditions, to the Responsibility Clause, to the online offerings,
or any information relating in any way to the trip, or to the trip itself, shall
be settled solely and exclusively by binding arbitration in St. Petersburg, Russia,
in accordance with the rules of the St. Petersburg, Russia Arbitration Court.
The USER shall defend and indemnify the COMPANY and any Service Providers and their
respective parents, subsidiaries, affiliates and each of their officers, directors,
employees and agents from and against any claim, cause of action or demand (including
reasonable legal and accounting fees) brought by the USER or a third party as a
result of THE USER's use of this site or the USER's use of any services offered
on this site.
- Payment. The COMPANY accepts all major credit cards, bank checks, bank transfers
and money orders. Payments for all services must be made in accordance with the
terms above. Payments for services must be prepaid 100%.
- Visas. Visa support is non refundable and subject to 100% cancellation charge.
- Rail tickets and domestic air tickets. Rail tickets and domestic air tickets are
non refundable and subject to 100% cancellation fee.
- Transfers. Transfers are non refundable within 72 hours of arrival and subject to
100% cancellation fee.
- Delivery fees. Rail and air tickets should be collected from the COMPANY's local
offices or delivered in Moscow or St. Petersburg only for a delivery fee of usually
around 10 euro. Delivery to airports and rail stations incurs the applicable transfer
fee plus 10 EURO. Courier deliveries to other cities or countries will be quoted
at market rate and are the responsibility of the USER.
- Additional Hotel Charges. The USER is responsible for all other charges not included
in the USER's voucher (meals, phone calls, laundry and mini bar, etc.). These payments
must be made directly to the hotel at check out.
- Errors. The COMPANY cannot be held responsible for any costs incurred as a result
of incorrect dates or data input by the USER. It is the USER's responsibility to
supply the correct dates and information for all services requested.
- Passports and Visas. Passports and visa are the USER's responsibility. Visas are
required for ALL travelers to Russia, Ukraine and Byelorussia. The COMPANY offers
a service on www.besthotelsrussia.com for the USER to obtain visa support letters
for Russia. Visa support letter will allow the USER to obtain a visa from the USER's
preferred Consulate. The USER should check with his or her local Russian Consulate
for full details of current requirements and charges.
Please note that only the Consulates of Russia have the authority to grant visas
and the granting of a visa is entirely at their discretion. The COMPANY cannot be
responsible for the actions of the Russian Consulates or visas and passports lost
in the mail.
- Changes to the USER's reservation. If the COMPANY cause any change to the USER's
travel arrangements within 7 days of arrival and after confirming a requested service,
the COMPANY undertakes to offer a similar or superior standard of accommodation
without additional cost to the USER, or a prompt and full refund of all monies paid.
In the highly unlikely event that it is not possible to provide accommodation of
a similar or superior standard, the COMPANY will offer a prompt and full refund
of all the money paid, except for force majeure cases.
- Contact details. If the USER fails to provide his or her correct email address and
telephone number with country code, the COMPANY cannot be responsible for the failure
by the USER to receive documents and messages concerning the status of the USER's
reservation. The COMPANY reserves the right to cancel reservations when the COMPANY
is unable to contact the USER if necessary.
- PAYMENT OF THE COMPANY'S SERVICES CONSTITUTES ACCEPTANCE OF THE TERMS AND CONDITIONS
SET OUT HEREIN. By checking acceptance in the Terms and Conditions check box on
the applicable payment page of this Site, the USER accepts these Terms and Conditions
and authorizes the COMPANY to charge the USER's credit card for the payment amount
indicated on the payment webpage of this Site. The USER agrees that placing a check
in the check box on the payment page can and will be used by both the USER and the
COMPANY in lieu of the USER's physical signature and that placement of the check
in the check box will hold the USER responsible for the fulfillment of his or her
responsibilities under these Terms and Conditions. An electronic copy of the USER's
acceptance of the Terms and Conditions will be stored in the COMPANY's system and
will be used to confirm to the USER's credit card company and the USER's bank of
the USER's acceptance of the payment charge. The USER understands and accepts this.
- Response Time. The guaranteed response time during normal business hours is 4 hours.
Guaranteed response time for service and support calls after normal business hours
varies from 12 to 24 hours. Maximum response time is 48 hours
- Company information
Russian Office: Obraztsova Street, 14, Moscow, Russia
Contact phone numbers:
1-888-713-5091 (US toll-free number)
+44 (20) 3239-4575 (UK number)
8-800-505-01-38 (Russian toll-free number)
+7 (495) 933-01-38 (Direct Moscow number)
Email: welcome-to-russia@hotmail.com
- Billing information
Your order will be processed and fulfilled by Mahe Internet Services Ltd company
registered in Cyprus.
Our registered address is:
MITSI BUILDING 1, 1st floor, Flat / Office 4, Plateia Eleftherias, P.C. 1505, Nicosia,
Cyprus
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